Please contact customer service at firstname.lastname@example.org as soon as possible and we will strive to help you with your issue. As we endeavour to ship your purchase at the first opportunity and generally within a 24 hour period, it will not be possible to cancel your order and refund your purchase amount. If you notify us prior to us sending your purchase (within a 24 hours) and we haven’t sent your purchase, we will be happy to refund your purchase less any bank or transaction charges that have been incurred. In the case where your purchase has already been sent, we cannot accept a product return without cause or reason.
Our manufacturing quality control in our South Melbourne facility is extensive and monitored. But we are human and our products are hand-crafted using natural ingredients in small batches to ensure product integrity and freshness. Even though our products are produced under a strict quality regime, there is a small chance that something may get through this process and appear as a fault or defect. Minor variations in colour are to be expected as are irregularities in our bottles which are also made in small batches of italian glass to the highest quality. Our reputation is important to us so we will take every liberty to assess your claim in the most dignified and speedy way possible.
If you think that there is a manufacturing fault or defect that will affect the usefulness of the product or for items that arrive broken or damaged, please email us a photograph within 7 days and we will guide you through the replacement process.