Shipping policy

Yes. All orders are shipped with tracking notifications, so you can follow your parcel’s journey once it leaves our warehouse. Tracking notifications are sent to the email address and phone number you’ve provided while placing your order.

At this time, we cannot ship to the United States. Some items may also have shipping restrictions to certain international destinations due to safety or territory limits. 

Your order may have been returned to us because of the following reasons:
• Incorrect address
• Failed delivery attempts
• Parcel not collected

We will contact you once it arrives back at our warehouse. If you’d like it redelivered, a flat $12 re-delivery fee applies. 

If your order is returned to us by Australia Post due to unsuccessful delivery and remaining uncollected at your local post office, we will make reasonable attempts to contact you via email, SMS, and/or phone to arrange re-delivery or collection.

If we do not receive a response from you within a reasonable period, we will consider the parcel uncollected. In line with our store policy and the Australian Consumer Law regarding customer-initiated delivery or collection issues:

• We will email you acknowledging this, and a store credit will be issued to your Pure Body Luxe account for the value of the products ordered (excluding shipping costs).
• The store credit can be redeemed on any future purchase at Pure Body Luxe, and is valid for 12 months from the date of issue.
• No further contact attempts will be made once the store credit is applied.

During busy seasons, Australia Post may experience higher parcel volumes causing extended delivery times. We recommend ordering early and monitoring your tracking.

Please note, if your most current up to date address is not linked to your personal PayPal account, often when placing online orders using PayPal it will override the address you input on our website at checkout to an old address. Pure Body Luxe is not liable for any orders that cannot be edited in time before shipping out, if we have not heard from you prior to it leaving our warehouse.

We are not liable for any address/delivery issues or lost packages due to incorrect PayPal addresses, or customers personal PayPal account settings.

Provided you reach out to us immediately after placing the order, we will endeavour to intercept the parcel quickly prior to it leaving our warehouse in order to update the address for you. If you do not reach out to customer service immediately, and the parcel has already been packed and shipped out, Pure Body Luxe will be not liable for a customer's incorrect address input at checkout.