​Returns Policy

Please contact customer service at sales@purecosmetica.com as soon as possible and we will strive to help you with any order or delivery query.

As we endeavour to ship your purchase within 2 to 3 days from your order date. It is not be possible to cancel your order and refund your purchase once the product has been shipped.

In the case where your purchase has already been sent, we cannot accept a product return without reasonable cause.

We will take every liberty to assess your claim in the most dignified and speedy way possible. If you think that there is a manufacturing fault or defect that will affect the usefulness of the product or for items that arrive broken or damaged, please email us a photograph and we will guide you through the replacement process.

Refunds will be made only to the credit card or payment method that was used for purchase.

If you need to commence a return application, please ensure that you quote your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Thank you.

We will respond quickly with instructions for how to return items from your order. Thank you.