Shipping & Returns Policy

Shipping

We are able to ship to virtually any business address in the world. When you place an order, we will estimate shipping and delivery dates based on the availability of your items, the shipping options you choose, the packaging size and weight of the products once packed. We pack our items in strong cardboard shippers to ensure that your product arrives to you in a satisfactory condition. Please also note that the shipping rates vary based on the delivery address whereabouts and the speed in which you require delivery.

Returns Policy

Please contact customer service at Email: sales@purecosmetica.com as soon as possible and we will strive to help you with any query or change of mind. As we endeavour to ship your purchase at the first opportunity (and generally within a 48 hour period), it may not be possible to cancel your order and refund your purchase amount once the product has been shipped. If we can pause the shipment, we will be happy to refund your purchase less any bank or transaction charges that have been incurred. In the case where your purchase has already been sent, we cannot accept a product return without cause or reason.

Our manufacturing quality control in our South Melbourne, Australia facility is extensive and monitored for quality assurance. But we are human and our products are hand-crafted using natural ingredients in batches to ensure product integrity and freshness. Even though our products are produced under a strict quality regime, there is a small chance that something may get through this process and appear as a fault or defect. Minor variations in colour are to be expected as are irregularities in our bottles which are also made in small batches of Italian glass to the highest quality. Our reputation is important to us so we will take every liberty to assess your claim in the most dignified and speedy way possible. If you think that there is a manufacturing fault or defect that will affect the usefulness of the product or for items that arrive broken or damaged, please email us a photograph and we will guide you through the replacement process.

Refunds will be made only to the credit card or payment method that was used for purchase. We accept major credit cards. If you need to return an item, please ensure that you quote your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Thank you.

Note, of course there may be restrictions placed on some products and some products cannot be shipped to certain international destinations.

We use reputable freight shipping companies and offer order tracking to keep an eye on your orders whereabouts.

Note: For orders placed outside Australia and are required to be delivered outside Australia, we will remove the GST (Goods and Services Tax pertaining to Australia). However, you are responsible for the required duties, taxes and customs charges pertaining to the country/territory where the order is delivered.